Question: HOW DO I MIX THE EPOXY RESIN?
Answer: For detailed mixing instructions please follow this link to our mixing instructions page. https://proclearepoxyresin.com/pages/mixing-instructions
Question: HOW LONG DOES SHIPPING TAKE?
Answer: Please allow 1-2 business days for your order to processed, and an additional 3 business days for shipping to reach you. Our fulfillment centers are located in the US. For domestic orders in the United States, it will normally take 4-5 days. For International orders, please allow up to 4 weeks.
Question: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... What do I do?
Answer: Since we have some products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Question: HOW DO I CHECK THE STATUS OF MY ORDER?
Answer: Upon placing your order, please allow up to 1-2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once you order has been shipped, you will receive a notification through email or Facebook messenger. To get your tracking number, simply send us a message through Facebook or email us at support@ProClearEpoxyresin.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Question: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
Answer: Yes! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Question: HOW DO I ORDER ON YOUR WEBSITE?
Answer: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Question: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
Answer: Yes! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Question: HOW CAN I GET IN CONTACT WITH YOU?
Answer: We handle customer service through email. Send us an email at support@ProClearEpoxyresin.com with any questions that you have. Our phone support (619) 901-5555 experiences high volume. Please if you call, follow up with an email. Allow 12-24hrs for reply depending on time of day you message us. You can also follow this link to our contact us page. https://proclearepoxyresin.com/pages/contact
Question: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
Answer: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
Question: DO YOU SHIP INTERNATIONALLY?
Answer: No. Currently we are only shipping within USA. We are exploring options to add international. Please check back here for updates.
Contact us for more help at:
Phone: (619) 901-5555
Mon - Fri 8am - 4pm PST - We typically respond within a business day.